Technical FAQ for Game of Thrones RPG

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Technical FAQ for Game of Thrones RPG

Postby FocusTechSupport » 15 May 2012, 16:24

INTRODUCTION

- If you cannot run the game or you are experiencing stuttering, please close any background applications that could be the cause of this (virus scanners, optimization tools...).
- Please update your graphics and audio drivers as well as your operating system via Windows Update.



CONTENTS

    GAME ACTIVATION
  1. Cannot activate the game.
  2. How to activate manually the game.

    RUN GAME OF THRONES
  3. Cannot run the game.
  4. How to locate the savegames of Game of Thrones.

    UPDATE THE DRIVERS OF THE COMPUTER
  5. How to identify the graphics controller of the computer.
  6. AMD/ATI graphics controllers for desktop computer.
  7. AMD/ATI graphics controllers for laptop computer.
  8. NVIDIA graphics controllers for desktop computer.
  9. NVIDIA graphics controllers for laptop computer.
  10. How to identify the audio controller of the computer.
  11. Update REALTEK audio controller drivers.
  12. Update CREATIVE X-FI audio controller drivers.
  13. AMD processor drivers for Windows XP.
  14. Microsoft .NET Framework 3.5 for Windows XP.
  15. Optimizer for AMD Athlon64 X2 processors.
  16. Microsoft Windows 7 updates for AMD FX processors.
  17. Remove driver leftovers from your system with Driver Sweeper.

    CUSTOMER SERVICE/TECHNICAL SUPPORT
  18. Contact the Customer Service of Steam online shop.
  19. Contact the Customer Service of Metaboli GamesPlanet online shop.
  20. Contact the Technical Support of Game of Thrones.





A. CANNOT ACTIVATE THE GAME

If you have F-Secure antivirus/firewall, please temporarily disable DeepGuard of F-Secure. If you have PC Tools Spyware Doctor, please disable it. Otherwise please open your antivirus/firewall then add the following files in the Exceptions: acpc.exe, ShippingPC-AGOTGame.exe, fybehyve.x86 and fybehyve.dll located in:

1. Click the Windows Start button then Computer.
2. Open Local Disk (C:).
3. Open Program Files or Program Files (x86) folder.
4. Open Cyanide folder then Game of Thrones folder.
5. Open Binaries folder then Win32 folder.



B. HOW TO ACTIVATE MANUALLY THE GAME

You can activate manually Game of Thrones using a Manual Activation Key.
You can get a Manual Activation Key from another computer with an Internet access or from a smartphone.

1. Click the Windows Start button then Computer.
2. Open Local Disk (C:).
3. Open Program Files or Program Files (x86) folder.
4. Open Cyanide folder then Game of Thrones folder.
5. Open Binaries folder then Win32 folder.
6. Run ACPC.EXE application file and click Activation or deactivate product button.
7. Enter the Activation Key (Product Code) of the game and click Activate Manually button.
8. Click the link http://activate.actcontrol.net/
9. In Serial Number, enter the Activation Key of the game then the Hardware Code, and click le Get Activation Key button.
10. In Your Activation Key, copy the Manual Activation Key.
11. From the game activation window, in Activation Key (below the Hardware Code), enter the Manual Activation Key and click Next button.
12. Once the game activated, click OK button and run Game of Thrones.



C. CANNOT RUN THE GAME

STEAM VERSION
Please check that Game of Thrones is correctly downloaded:

1. Run Steam and click Library.
2. Right mouse click Game of Thrones and click Properties.
3. Click Local Files tab then Verify Integrity of Game Cache button.

The Unreal Engine Redistributable (including Microsoft DirectX, Microsoft Visual Studio Redistributable and Microsoft Chart Controls for Microsoft .NET Framework 3.5) is required in order to run Game of Thrones.
This component is automatically installed with the game. But for some reason, if this component is not installed and you cannot run the game:

STEAM VERSION
1. Click the Windows Start button then Computer.
2. Open Local Disk (C:).
3. Open Program Files or Program Files (x86) folder.
4. Open Steam folder then SteamApps folder.
5. Open common folder then Game of Thrones folder.
6. Open Binaries folder then windows folder and run UE3Redist.exe.
7. Run Game of Thrones.

DVD VERSION
1. Click Windows Start button then Computer.
2. Right mouse click the game disc and click Open.
3. Open Unreal Engine Redistribuable folder and run UE3Redist.exe.
4. Run Game of Thrones.



D. HOW TO LOCATE THE SAVEGAMES OF GAME OF THRONES

The savegames of Game of Thrones are located from the following path:

1. Click the Windows Start button then Documents.
2. Open Game of Thrones folder then UnrealEngine3 folder.
3. Open Binaries folder then SaveData folder.



E. HOW TO IDENTIFY THE GRAPHICS CONTROLLER OF THE COMPUTER

1. Press Windows and R keys.
2. Type DXDIAG and click OK button.
3. Click Display tab.



F. AMD/ATI GRAPHICS CONTROLLERS DRIVERS FOR DESKTOP COMPUTER

AMD/ATI RADEON HD 2000/3000/4000/5000/6000/7000 GPU SERIES

WINDOWS XP
1. Click http://www2.ati.com/drivers/12-4_xp32_dd_ccc.exe
2. Save 12-4_xp32_dd_ccc.exe application file on the hard disk.
3. Once download done, run 12-4_xp32_dd_ccc.exe application file and follow the instructions.

WINDOWS VISTA/WINDOWS 7 32-BIT
1. Click http://www2.ati.com/drivers/12-4_vista_ ... dd_ccc.exe
2. Save 12-4_vista_win7_32_dd_ccc.exe application file on the hard disk.
3. Once download done, run 12-4_vista_win7_32_dd_ccc.exe application file and follow the instructions.

WINDOWS VISTA/WINDOWS 7 64-BIT
1. Click http://www2.ati.com/drivers/12-4_vista_ ... dd_ccc.exe
2. Save 12-4_vista_win7_64_dd_ccc.exe application file on the hard disk.
3. Once download done, run 12-4_vista_win7_64_dd_ccc.exe application file and follow the instructions.

AMD/ATI drivers support page http://support.amd.com/us/Pages/AMDSupportHub.aspx



G. AMD/ATI GRAPHICS CONTROLLERS DRIVERS FOR LAPTOP COMPUTER

AMD/ATI RADEON MOBILITY HD 2000/3000/4000/5000/6000 GPU SERIES

WINDOWS XP
1. Click http://fichiers.touslesdrivers.com/2995 ... cl_mod.exe
2. Save 10-12-mobile_xp32_dd_ccc_ocl_mod.exe application file on the hard disk.
3. Once download done, run 10-12-mobile_xp32_dd_ccc_ocl_mod.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 32
1. Click http://www2.ati.com/drivers/mobile/12-4 ... dd_ccc.exe
2. Save 12-4_mobility_vista_win7_32_dd_ccc.exe application file on the hard disk.
3. Once download done, run 12-4_mobility_vista_win7_32_dd_ccc.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 64
1. Click http://www2.ati.com/drivers/mobile/12-4 ... dd_ccc.exe
2. Save 12-4_mobility_vista_win7_64_dd_ccc.exe application file on the hard disk.
3. Once download done, run 12-4_mobility_vista_win7_64_dd_ccc.exe and follow the instructions.

AMD/ATI drivers support page http://support.amd.com/us/Pages/AMDSupportHub.aspx



H. NVIDIA GRAPHICS CONTROLLERS DRIVERS FOR DESKTOP COMPUTER

NVIDIA GEFORCE 6/7/8/9/100/200/300/400/500/600 SERIES

WINDOWS XP
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save 301.42-desktop-winxp-32bit-international-whql.exe application file on the hard disk.
3. Once download done, run 301.42-desktop-winxp-32bit-international-whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 32
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save 301.42-desktop-win7-winvista-32bit-international-whql.exe application file on the hard disk.
3. Once download done, run 301.42-desktop-win7-winvista-32bit-international-whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 64
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save 301.42-desktop-win7-winvista-64bit-international-whql.exe application file on the hard disk.
3. Once download done, run 301.42-desktop-win7-winvista-64bit-international-whql.exe and follow the instructions.



I. NVIDIA GRAPHICS CONTROLLERS DRIVERS FOR LAPTOP COMPUTER

NVIDIA GEFORCE 8M/9M/100M/200M/300M/400M/500M/600M SERIES

WINDOWS XP
1. Click http://www.nvidia.co.uk/object/notebook ... er-uk.html
2. Save 266.58_notebook_winxp_32bit_international_whql.exe application file on the hard disk.
3. Once download done, run 266.58_notebook_winxp_32bit_international_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 32
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save 301.42-notebook-win7-winvista-32bit-international-whql.exe application file on the hard disk.
3. Once download done, run 301.42-notebook-win7-winvista-32bit-international-whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 64
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save 301.42-notebook-win7-winvista-64bit-international-whql.exe application file on the hard disk.
3. Once download done, run 301.42-notebook-win7-winvista-64bit-international-whql.exe and follow the instructions.

This is a reference driver that can be installed on supported NVIDIA GeForce notebook GPUs.
However, please note that your notebook original equipment manufacturer (OEM) provides certified drivers for your specific notebook on their website. NVIDIA recommends that you check with your notebook OEM about recommended software updates for your notebook. OEMs may not provide technical support for issues that arise from the use of this driver.



J. HOW TO IDENTIFY THE AUDIO CONTROLLER OF THE COMPUTER

1. Press Windows and R keys.
2. Type DXDIAG and click OK button.
3. Click Sound tab.



K. UPDATE REALTEK AUDIO CONTROLLERS DRIVERS

REALTEK AC97 AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://fichiers.touslesdrivers.com/22516/WDM_A406.exe
2. Save WDM_A406.exe application file on the hard disk.
3. Once download done, run WDM_A406.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://fichiers.touslesdrivers.com/33916/WDM_R268.exe
2. Save WDM_R268.exe application file on the hard disk.
3. Once download done, run WDM_R268.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS VISTA/WINDOWS 7
1. Click http://fichiers.touslesdrivers.com/3391 ... 7_R268.exe
2. Save Vista_Win7_R268.exe application file on the hard disk.
3. Once download done, run Vista_Win7_R268.exe and follow the instructions.



L. UPDATE CREATIVE X-FI AUDIO CONTROLLERS DRIVERS

Creative Sound Blaster X-Fi, Sound Blaster X-Fi Elite Pro, Sound Blaster X-Fi Fatal1ty,
Sound Blaster X-Fi Platinum, Sound Blaster X-Fi Platinum Fatal1ty Champion Series,
Sound Blaster X-Fi XtremeGamer, Sound Blaster X-Fi XtremeGamer Fatal1ty Professional Series
and Sound Blaster X-Fi XtremeMusic.


WINDOWS XP/WINDOWS VISTA/WINDOWS 7
1. Click http://ccfiles.creative.com/manualdn/Dr ... _0015A.exe
2. Save SBXF_PCDRVBETA_US_2_18_0015A.exe file on the hard disk.
3. Once download done, run SBXF_PCDRVBETA_US_2_18_0015A.exe and follow the instructions.

PCI Sound Blaster X-Fi Xtreme Audio

WINDOWS XP
1. Click http://support.focus-home.fr/XFXA_PCDRV ... 4_0079.zip
2. Save XFXA_PCDRV_LB_1_04_0079.zip file on the hard disk.
3. Once download done, open XFXA_PCDRV_LB_1_04_0079.zip.
4. Run XFXA_PCDRV_LB_1_04_0079.exe application file and follow the instructions.

WINDOWS VISTA/WINDOWS 7
1. Click http://support.focus-home.fr/XFXA_PCDRV ... 4_0090.zip
2. Save XFXA_PCDRV_LB_1_04_0090.zip file on the hard disk.
3. Once download done, open XFXA_PCDRV_LB_1_04_0090.zip.
4. Run XFXA_PCDRV_LB_1_04_0090.exe application file and follow the instructions.



M. AMD PROCESSOR DRIVERS FOR WINDOWS XP

The processor driver is compatible with the AMD Athlon 64, Mobile Athlon 64, Phenom, Sempron, Mobile Sempron, Mobile Turion and all Opteron processors including Quad-Core.

1. Click http://support.amd.com/us/Processor_Tec ... 320053.zip
2. Save AMD_Processor_Driver_1320053.zip file on the hard disk.
3. Open AMD_Processor_Driver_1320053.zip and run setup.exe file.
4. Follow the instructions.



N. MICROSOFT .NET FRAMEWORK 3.5 FOR WINDOWS XP
If you have Windows XP, please check that Microsoft .NET Framework 3.5 is installed. Otherwise:

1. Download and install Microsoft .NET Framework 3.5 http://www.microsoft.com/en-us/download ... aspx?id=21
2. Install The Unreal Engine Redistributable.
3. Run Game of Thrones.



O. OPTIMIZER FOR AMD ATHLON64 X2 PROCESSORS

The AMD Dual-Core Optimizer update for desktop computer * is required only if you have stuttering and crashes with your games. If you do not have any problem with your games, please do not install this update.

1. Click http://support.amd.com/us/Processor_Tec ... _1.1.4.zip
2. Save DCO_1.1.4.zip file on the hard disk.
3. Open DCO_1.1.4.zip and run Setup.exe.
4. Follow the instructions.

* If you have a laptop computer, please do not install AMD Dual-Core Optimizer.



P. MICROSOFT WINDOWS 7 UPDATES FOR AMD FX PROCESSORS
Two Microsoft updates are available for computers that have an AMD FX series processor installed and that are running Windows 7:

1. Download and install the scheduler update (KB2645594 http://support.microsoft.com/kb/2645594):

FOR WINDOWS 7 32: http://support.focus-home.fr/Windows6.1 ... 94-x86.msu
FOR WINDOWS 7 64: http://support.focus-home.fr/Windows6.1 ... 94-x64.msu

2. Download and install the core parking scheduler update (KB2646060 http://support.microsoft.com/kb/2646060):

FOR WINDOWS 7 32: http://support.focus-home.fr/Windows6.1 ... v3-x86.msu
FOR WINDOWS 7 64: http://support.focus-home.fr/Windows6.1 ... v3-x64.msu

Please run the .msu file by double-clicking it in order to install the update.
You must install first the update KB2645594 then the update KB2646060.



Q. REMOVE DRIVER LEFTOVERS FROM YOUR SYSTEM

Driver Sweeper is a fast tool to remove driver leftovers from your system.
It is very important to remove your drivers on a proper way, because driver leftovers can cause problems like stability and startup problems. You can use it if you want to update/remove drivers from your system.

How to download and install Driver Sweeper:

1. Click http://phyxion.net/Driver-Sweeper/Drive ... ion-3-2-0/
2. Click Installer link.
3. Save DriverSweeper_3.2.0.exe application file on the hard disk.
4. Run DriverSweeper_3.2.0.exe application file.
5. Choose the language and click OK button then Next button.
6. Accept the agreement and click Next button.
7. Do not install the software provided with Driver Sweeper (uncheck) then click Next button.

How to use Driver Sweeper:

1. Uninstall the current display drivers.
2. Restart the computer.
3. Run Driver Sweeper*, select the drivers that you have removed (AMD - Display or NVIDIA - Display) and click Clean button.
4. Restart the computer and install the new drivers.

* For Windows Vista and Windows 7 users, please run Driver Sweeper in administrator mode:
- Right mouse click Driver Sweeper shortcut and click Run as administrator.



R. CONTACT THE CUSTOMER SERVICE OF STEAM ONLINE SHOP

For all your questions regarding the payment, the download, the installation or the game activation, please contact the technical support of Steam: https://support.steampowered.com/



S. CONTACT THE CUSTOMER SERVICE OF METABOLI GAMESPLANET ONLINE SHOP

The digital version of the game available on the Game of Thrones RPG web site is published by Metaboli GamesPlanet online shop. The activation key and the download links are provided by Metaboli GamesPlanet online shop.
If you did not received your activation key and the download links, please check your Spam filter settings and look through your Junk folder.
For all your questions regarding the payment, the download, the installation or the activation of your game, please contact the Customer Service of Metaboli GamesPlanet online shop: http://eu-focushop.gamesplanet.com/faq_shop/ (click Ask a question).
You can also contact their Customer Service by e-mail by writing to supportdl.focus@gamesplanet.com or support-shop@gamesplanet.com



T. CONTACT THE TECHNICAL SUPPORT OF GAME OF THRONES

You can contact the technical support of Game of Thrones via e-mail by writing to: support@gameofthrones-rpg.com
GAME OF THRONES TECHNICAL SUPPORT
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